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Had a very disappointing and overpriced meal there. Can't say we will be back.
We ordered Mezze which turned out to be what seemed 'recycled' buffet food, a far cry from the wonderful Greek food we expected. The main course was similarly uninspired, very under seasoned calf.
When mentioning the problems with the food to the waiter, there was no manager coming around to check with us. Just a 'sorry' and that was it. Left our complaint with the receptionist including out phone number, surprise surprise, no call after 5 days.
So a big fat Zero for customer service, equally for taste and the very same for value for money. As a bar, it seems fine but for fine dining, which we'd expected at these prices, there are much better options in Surbiton.
The lounge is promising, however a few things i they need to work out:
-Are they doing table service or not? i have been there a few times now and orginally it was table service, but now not even the menu's are on the tables you have to go to the bar and ask.
-They give you the option of a carafe, but only in 350ml. A £3.50 glass of wine (175 ml glass) , is also sold in a 350ml carafe for £7, which is served with 2 tiny glasses. so what is the benefit of buying the carafe when you can simply buy 2 glasses? isnt the usual size for carafe's 500ml, that makes sense as people dont always want a full 750ml bottle.
nice bar had birthday drinks there and got very drunk.
good prices and good range of drinks/cocktails/wines.
only one problem. the restaurant stays open till 10 and the tables do not move until much later ( i was there till 11.00 and the tables had still not moved. After being told by a very pleasant bar staff that i should definetly come down for my birthday because after 10 they move the tables and the atmosphere is great with people dancing a little etc I was a bit annoyed when at 11.00 the tables were still taking up loads of space.
depends what your looking for.
think it will do well in surbiton.
difficult when its a restuarant and bar at the same time. but would def recommened.
Its not really a hotel, not really a restaurant, not really a pub. It's trying to be everything but doesn't excel at anything. Some of the staff are very good. The menu also is relatively cheap, but you wouldn't pay a decent price to sit and eat a nice meal in what looks and feels like a railway station buffet anyhow.
Fabulous food - Michelin quality dining but bistro atmosphere & prices !
Good luck with your new restaurant.
We hope to be back soon. C&I of Esher
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