I was quite impressed with AP Homes nice flats with flexible rental arrangements. I was given the option to not pay my last month rent when I gave notice so I could use my rent money due towards a deposit for my new flat when I had to move up north. I found this arrangement very helpful and found Mr Paul to be a very pleasant landlord. I did get my deposit in full even though the flat has a few stains on the carpet and marks on the walls.
Absolute crooks!! Rented a nice 1 bed flat, but when it came to getting my deposit back - they went all silent. Repeatedly fobbed me off, and made various promises. I've been calling and emailing them for the past 5mths!!! I'm now been left with no choice but to take them to the small claims court. Wish I'd googled them beforehand. Please stay away from these guys. As one poster said earlier, you get a nice flat but you'll end up losing your deposit. Watchdog should do a report on Mr Paul, because he is one shady character. I wonder how many others have been robbed!!
Disgusting service not only from the staff but from the owner himself mr Paul and his sidekick pa. Grace. Do not expect to get your deposit back if you are renting a property from them and make sure you get EVERY thing they say in writing as they have a tendency to back track and lie in order to keep hold of your money. 'they talk the talk but don't walk the walk'. Mr Paul has a number of ex tenants currently taking him/them to court for deposits not being paid back.. You may rent a nice property but at the risk of a lost deposit at the end of it!
Stay away from these so called "estate agents". The only word to describe them is useless and like someone else said, only after your money, they're really not worth your time nor your money. They're a joke.
I have to say i have not had any experience with the letting girls at AP but i have sold my house through there Sales department. And i was astounded at the quality of there service. Three extremely dedicated young men who clearly are very driven and professional in what they do. Ten out of ten. I would most definitely recommend them.
Former Surbiton Woman (not verified), 1 year ago...
Likewise, we sold our house through AP and they were excellent - truly excellent. Have no experience of the lettings side of things, but in such a small office with the "bosses" always around, I cannot imagine things would be much different.
Disgusting service. Rude, unhelpful, they only seem interested in geting as much money as they can out of you to keep them in shiny high heeled shoes and i-phones. Most definately not recommended. They only get one star because I had to give them something to post- I would have liked to have given them nothing.
Sadly I have to agree with the anonymous comment who said that AP Homes are a bit useless, with "Several young girls sat all day pushing pencils and paper clips around theirs desks in an attempt to look busy so their not made redundant". This was ABSOLUTELY my experience when I was looking for my flat last year. Dreadful service - the girl at the desk looked bored out of her skull and couldn't be bothered to help me much. It was very much a "Computer says no" type of experience. That was the last time I ever went in that office. They need to be careful, Surbiton has about 20 estate agents - and I'd recommend the other 19 first.
[quote=Anonymous]AP Homes helped find me a flat to rent - they were very professional and friendly and made the whole experience very easy and stress free!
Thank you![/quote]
AP Homes are a bunch of amateur ex estate agents
Several young girls sat all day pushing pencils and paper clips around theirs desks in an attempt to look busy so their not made redundant
Walk past the office and look trough the window, you’ll see what I mean
I viewed two lovely properties for rent with the girl from AP: Homes last Saturday afternoon and was appalled by her rude, disinterested manner. As a result, I decided not to proceed with making an offer to rent one of them. Disappointing really.
It is shocking espeically now as you would have thought that they would be fighting for every instruction.
My least favourite estate agents were Townends (now departed). I once went to view a house with them, and the idiot forgot to bring the key! He said he would give a call back to arrange a new viewing, but never did. Good riddance.
I think that Greenfields next to Waitrose are the worst .. very pushy, young upstarts. Typical what you would expect of estate agents. They gave my tenant wrong information and he was very upset, it made me look like an idiot. I wouldn't trust any estate agents, particularly Greenfields.
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I was quite impressed with AP Homes nice flats with flexible rental arrangements. I was given the option to not pay my last month rent when I gave notice so I could use my rent money due towards a deposit for my new flat when I had to move up north. I found this arrangement very helpful and found Mr Paul to be a very pleasant landlord. I did get my deposit in full even though the flat has a few stains on the carpet and marks on the walls.
Absolute crooks!! Rented a nice 1 bed flat, but when it came to getting my deposit back - they went all silent. Repeatedly fobbed me off, and made various promises. I've been calling and emailing them for the past 5mths!!! I'm now been left with no choice but to take them to the small claims court. Wish I'd googled them beforehand. Please stay away from these guys. As one poster said earlier, you get a nice flat but you'll end up losing your deposit. Watchdog should do a report on Mr Paul, because he is one shady character. I wonder how many others have been robbed!!
Disgusting service not only from the staff but from the owner himself mr Paul and his sidekick pa. Grace. Do not expect to get your deposit back if you are renting a property from them and make sure you get EVERY thing they say in writing as they have a tendency to back track and lie in order to keep hold of your money. 'they talk the talk but don't walk the walk'. Mr Paul has a number of ex tenants currently taking him/them to court for deposits not being paid back.. You may rent a nice property but at the risk of a lost deposit at the end of it!
Stay away from these so called "estate agents". The only word to describe them is useless and like someone else said, only after your money, they're really not worth your time nor your money. They're a joke.
I have to say i have not had any experience with the letting girls at AP but i have sold my house through there Sales department. And i was astounded at the quality of there service. Three extremely dedicated young men who clearly are very driven and professional in what they do. Ten out of ten. I would most definitely recommend them.
Likewise, we sold our house through AP and they were excellent - truly excellent. Have no experience of the lettings side of things, but in such a small office with the "bosses" always around, I cannot imagine things would be much different.
Disgusting service. Rude, unhelpful, they only seem interested in geting as much money as they can out of you to keep them in shiny high heeled shoes and i-phones. Most definately not recommended. They only get one star because I had to give them something to post- I would have liked to have given them nothing.
I called this so-called letting agency' for details on a property they were advertising online
The attitude of the 'girl' that took my call was so incredible, it was like I woke her up or something
I went to one of the many other letting agents in the town and found everyone else professional
I will not be calling APHomes again
Sadly I have to agree with the anonymous comment who said that AP Homes are a bit useless, with "Several young girls sat all day pushing pencils and paper clips around theirs desks in an attempt to look busy so their not made redundant". This was ABSOLUTELY my experience when I was looking for my flat last year. Dreadful service - the girl at the desk looked bored out of her skull and couldn't be bothered to help me much. It was very much a "Computer says no" type of experience. That was the last time I ever went in that office. They need to be careful, Surbiton has about 20 estate agents - and I'd recommend the other 19 first.
AP Homes helped find me a flat to rent - they were very professional and friendly and made the whole experience very easy and stress free!
Thank you!
[quote=Anonymous]AP Homes helped find me a flat to rent - they were very professional and friendly and made the whole experience very easy and stress free!
Thank you![/quote]
AP Homes are a bunch of amateur ex estate agents
Several young girls sat all day pushing pencils and paper clips around theirs desks in an attempt to look busy so their not made redundant
Walk past the office and look trough the window, you’ll see what I mean
Absolutely useless
I viewed two lovely properties for rent with the girl from AP: Homes last Saturday afternoon and was appalled by her rude, disinterested manner. As a result, I decided not to proceed with making an offer to rent one of them. Disappointing really.
It is shocking espeically now as you would have thought that they would be fighting for every instruction.
My least favourite estate agents were Townends (now departed). I once went to view a house with them, and the idiot forgot to bring the key! He said he would give a call back to arrange a new viewing, but never did. Good riddance.
I think that Greenfields next to Waitrose are the worst .. very pushy, young upstarts. Typical what you would expect of estate agents. They gave my tenant wrong information and he was very upset, it made me look like an idiot. I wouldn't trust any estate agents, particularly Greenfields.
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